1. Tsunami of emotions and the power of WE
As we watch the ongoing tragedy in Japan, we are conflicted. Our hearts are pained by the images and stories that we are engulf us through the news. We feel helpless. We do not know what we can do. We can send money, but is that enough? Doing nothing seems wrong. Our desire to help expands and our ability to help is constrained. As in all traumatic events, we think of ourselves. How lucky WE are. I was in a conversation this week where we were urged to launch a campaign here in LA to get people to prepare for the BIG ONE in Los Angeles. We want to help, but it did not harm us. The horrible thing about this conflict is that it freezes us, it prevents us from doing what is human--to help each other. It is what I have called the Brentwood Triangle. So proud of my kids because they made donations to help the Japanese recover. We have to give. There are many wonderful organizations you can support with the confidence that the money will get to where it is needed now. Here's what my foundation recommends.
I must tell you these articles, columns and blogs that are telling people NOT to give to Japan, because they are "wealthy" or "they don't want our help" or "they have not asked for our help" are painful to read. Inhumane. The more we think about "us" vs "them" the more we divide ourselves. The world is not only flat it is inextricably interconnected. We are them. Our destinies are tied to one another. We give to help ourselves. There are no victims or perpetrators or enemies--there is only us.
If we have no peace, it is because we forget we belong to one another. Mother Teresa
2. Be a Seller then a Buyer
Looking for a job, applying to grad school, promoting a cause...
Too often we resign ourselves to just the role of the seller. Hat in hand we humbly or not so humbly push our ideas, our "wares", and our personal agendas. We feel lucky if people are interested and are recoiled by declination and rejection. Often the seller is in a position of weakness. I used to joke about this when I was dating. Guys have to sell by asking for a date and the Gals are the ultimate decision makers as the buyers. The buyers have great power (unless there is a monopoly)if they exert it. They can always walk and go somewhere else. The seller has to sell and promote.
My point is that once you have options, you have to become a buyer. My daughter Jenna got into a bunch of grad schools and they offered her financial packages. We talked and determined which of the schools were her favorites. Mind you she has choices for which she is almost indifferent about. But the differences are not insignificant. A school back east a school close to home. Travel and living expenses and of course, the weather! We strategized and I told her to call her two top schools and see what else they could offer her to persuade her to go there. At first she hesitated and then she agreed. Her first instinct was this was wrong or not appropriate. I assured her this was perfectly up front and normal. I told her, "You are a great student that is in demand. You are now the buyer. You have what the schools want. Now it s time to turn the tables and use your power." The schools both increased their packages, one by 80%!
The lesson here is when you know what you want and have just a little leverage, you have to sell less and become a discriminating buyer.
Unless you are destitute or in grave financial straits, your buyer mindset should be dominant. Feeling empowered and confident in what you are offering. Being in control of your destiny and your journey. Seeing down the road and the consequences of your decision. Avoiding the expedient and embracing the excellent. Doing everything you can do avoid settling. Looking to see if an employer, a boss, a donor, a partner is the right fit is vital. Selling AND conducting due diligence on what will be best for you and your needs have to be intertwined. Just selling will never get you what you want and what you need. Just as in dating, after the party manners and things start clicking, the buying begins.
3. What is your story?
I literally start every interview and many new encounters with this question. An open ended, soft ball question that begs the respondent to talk. After a brief moment of humility, many people launch into their story. In interviews, it is an attempt to allow the candidate to fill in the blanks and between the lines of the carefully constructed truths of their well written resume. Those that flunk the one question IQ test, merely recite everything on their resume and just what's on their resume. Crazy. Kinda of a name rank and serial number response. These same people also define themselves by their job title, when asked "Tell me about yourself." The fact that they are a father of twins, a trombone player, little league coach and on a prominent non-profit board are left standing on the alter of betrayed opportunities.
I interviewed this young man last week. I started with THE QUESTION. And he preceded to tell me about his education, job experiences, and accomplishments in chron order. He was poised and well spoken. Only thing is he did not know his story. And in his lack of preparation he made up things. He was not lying, but winging it. His new story begged questions and raised doubts. It was unclear where he had lived and where he worked, what he did and where he was going. Unfortunately his story ended with our interview.
Your story, a brief but reflective articulation of:
- Who you are. What makes you different. (stuff you care about)
- Where you have been
- Why you went there and why you left
- What you are doing now. (And if a candidate, why this position fits into your game plan)
If well prepared, not memorized, then the story makes sense out of a resume (hopefully does not conflict with it :) and gives dimensions to a person that you are trying to get to know or help others get to know you. The story has to be authentic, it need not be clever.
As Peter Guber, big shot Hollywood producer and author of Tell to Win, differentiates story telling from telling a story with your heart and with purpose. Anyone can tell a joke or a story, but how do we engage people in conversation, captivate their imagination for a moment, and move them to action? To think, to vote, to buy, to care, to hire....Guber evangelizes about being in the "emotional transportation business." He's right we are, if we are successful.
Here's several of the key takeaways from his book:
- Capture your audience's attention first, fast and foremost
- Motivate your listeners by demonstrating authenticity
- Build your tell around "what's in it for them"
- Change passive listeners into active participants
- Use "state-of-the-heart" technology online and offline to make sure audience commitment remains strong
Love the state of the heart technology! Bottomline, prepare and speak from the heart and your stories will transport you and your audience to new levels.
Thanks for reading. John