I conducted workshops for employees of PepsiCo and Gavina Coffee
on multicultural networking and mentoring last week. How to connect with different people, from different backgrounds. How to inform your path by actively seeking new perspectives from other cultures and demography. There is always a fascination with my exercises to develop your BIT, your Brief Introductory Talk
. Something I have written about several times. The process of obtaining those perspectives, of reconnecting with people you know but don't know, and meeting new and interesting folks, starts with a conversation. All relationships, new and ongoing are about the conversation. Continuing the conversation is the key to all great and fulfilling relationships.
Could be e-mail, facebook postings, telephonic, or face-to-face. These exchanges of words and ideas build and deepen relationships. They all start or re-start at the beginning when you introduce yourself or re-introduce yourself.
The the most fascinating of these routines is the self introduction. What you say in the first 10-15 seconds. Nothing can alter a conversation more than this. I call this your BIT
, your Brief Introductory Talk
. It is so surprising what people say in their robotic way. They are not thinking before and when they talk. Their introduction is not customized to the situation or context. They often use company or industry jargon outside of work. I was in my son's classroom during his school's open house. I was proudly watching my son interacting with his classmates. I noticed another dad. He was dressed in the full designer blue suit, decked out with the gold Rolex, those little initials on his cuffs, and the $600 shoes--you know the type. I decided to introduce myself to him. With an outstretched hand I said, "I'm John, Bobby's dad." I pointed at Bobby. Mr. super executive wheeled around with his auto-smile flashing and boomed, "Hi, Steve Williams Sr. VP of Sales and Business Development for XYZ Corporation." "Nice to meet you", I replied and added, "Is one of these your kid?" He was still in the fog of work. He suddenly snapped out of it and said, "Oh yeah, Eddie's my son, that's him right there." "Oh good, for a minute there you scared me Steve, you know it is a misdemeanor to loiter on a school campus?", I quipped. Mr. Sr VP chuckled but I am not sure he was very amused. At least Steve accompanied his BIT with a smile and a firm handshake. It is bizarre how many adult professionals do not smile, and apparently lie to me and say, "Nice to meet you" with no direct eye contact and a face that reflects indifference and what appears to be disgust. And how many cadaver handshakes
I have endured, the cold dead lifeless excuse for a greeting. Nothing better than to meet someone with these off-putting impressions. :)
Most people need to improve their BITs. This is not only what you say to introduce yourself, but how you respond to an initial inquiry. You know, "What brings you here?" or "What do you do?" etc etc Here's a few basic questions to freshen your tired and auto-pilot BIT:
- Is your BIT an invitation or a roadblock?
- Is your BIT jargony or industry or company specific?
- Is your BIT customized for the situation and the audience?
- Is it delivered with some enthusiasm and a smile?
Listen to yourself. Do you know what you are saying and to whom you are saying it? Be focused and remember where you are and who you are at the moment. Like Mr. Williams in my story above, he is a father first and foremost when he is at the school. No one cares about his classification at work when he is visiting his son's school. We all take on multiple roles and identities in our lives and each one deserves a BIT.
My new favorite BIT, depending on who I am talking to, is "I help wealthy people give away their money?" Always starts a conversation!
Students of all ages are the worst. They erroneously think being a student is a weakness. Everyone wants to help a student. So declaring your quest for knowledge and experience is endearing and engaging. "I am just a student," says you lack confidence and self respect. Versus "I am a 2nd year student at (school) and I am thinking about becoming a teacher." That invites questions and interest.
Weave in your hobby, avocation, current professional development pursuit. "I work for Gavina Coffee and a new mother of twins." or ...."sit on the board of (your charity)"..........
Stop, think and listen to what you say about yourself. It may surprise you. Your BIT is the start of a great conversation or not. It is a key part of your first or newest impression. If you are not listening to what you are saying and how you are saying it, then odds are your recipient is less interested too.
What's your BIT?
Thanks for reading. John